Unhappy Patients

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Dealing with the Unhappy Patient

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan.  This Webinar is no longer available, please check out our online store for tools to  help you with patient attraction, conversion, follow up and retention. Ask Catherine [...]

Speaking for ICAM This Month in Dallas

I've been invited to give a talk entitled, “How to Avoid the Unhappy Patient” at the International Union of Lipoplasty meeting on Saturday, February 23rd in Dallas. And interestingly enough, the keynote speaker is Professor Dr. Giorgio Fischer from Italy and I just learned he invented Liposuction in [...]

Tips to Avoiding Unhappy Patients – Tip #5

Tip #5 Impress and Solidify Their Trust in You If a patient sees that you have many other happy patients who trust and love you, they are less likely to be unhappy with their own result. Its human nature to identify with others just like [...]

Tips to Avoiding Unhappy Patients – Tip #4

Tip #4 Know the Risks There’s a saying that says, If you tell them ahead of time, it’s an explanation But if you tell them afterwards, it’s an excuse Set the expected downtime and results by using simple statistics such as, “4 out of  of [...]

Tips to Avoiding Unhappy Patients – Tip #3

Tip #3 Set realistic expectations Use every tool possible to clearly explain the outcome this patient can expect from you in a way they will most likely understand.  Patients learn through hearing, touching, seeing, feeling so use as many of their senses as possible to [...]

Tips to Avoiding Unhappy Patients – Tip #2

Tip #2  Give them a WOW patient experience every time. Patient relations are the key to aesthetic medicine.  Every patient who calls your office and walks through your door must enjoy the experience – every single time.  They need to be happy they connected with [...]

Tips to Avoiding Unhappy Patients – Tip #1

Tip #1 Create an atmosphere and environment The aesthetic patient can be a fickle consumer.  Dynamics shift when this cash-paying patient hands you a credit card versus an insurance card. They have certain expectations they want met and can be assertive in their dissatisfaction by [...]