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How to Convert Callers to Appointments

Ask Catherine This Week’s Q&A Topic: How to Convert Callers to Appointments This Week’s Question: Dear Catherine, I run a busy practice and have three receptionists handling the calls. One of them is excellent and the other two need help. No matter how many times I [...]

How to Follow Up AFTER the Consult to Convert

Ask Catherine This Week’s Q&A Topic: How to Follow Up AFTER the Consult to Convert Dear Catherine, Every couple of weeks, I meet with my staff to go over our numbers. They report how many consultations we had, how many surgeries, etc. It finally dawned on [...]

Mystery Shopping Live Calls

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan.  This Webinar is no longer available, please check out our online store for tools to  help you with patient attraction, conversion, follow up and retention. Ask Catherine [...]

Is Your Staff Helping You Market?

Ask Catherine This Week’s Question: Is Your Staff Helping You Market? Dear Catherine, I have a staff of 9 who are great BUT I am having trouble understanding what exactly they are doing to help me grow my cosmetic surgery practice.   Even though I’m [...]

How to Follow-Up AFTER the Consult

Ask Catherine This Week’s Q&A Topic: How to Follow-Up AFTER the Consult Dear Catherine, Every couple of weeks, I meet with my staff to go over our numbers. They report how many consultations we had, how many surgeries, etc. It finally dawned on me we only [...]

How to “Confidently” Convert More Consultations

Ask Catherine This Week’s Q&A Topic: How to “Confidently” Convert More Consultations This Week’s Question: Dear Catherine, I have a nice office, great staff and we like our cosmetic patients. The problem is in getting our new patient consults to say yes to surgery. I’m spending [...]

How to Convert Callers to Appointments

Ask Catherine This Week’s Q&A Topic: How to Convert Callers to Appointments This Week’s Question: Dear Catherine, I run a busy practice and have three receptionists handling the calls. One of them is excellent and the other two need help. No matter how many times I [...]

Mystery Shopping LIVE: Calls to Consults

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan.  This Webinar is no longer available, please check out our online store for tools to  help you with patient attraction, conversion, follow up and retention. Ask Catherine [...]

Everybody is Enjoying Summer – Are You?

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan.  This Webinar is no longer available, please check out our online store for tools to  help you with patient attraction, conversion, follow up and retention. Ask Catherine [...]