staff training

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How to Convert Callers to Appointments

Ask Catherine This Week’s Q&A Topic: How to Convert Callers to Appointments This Week’s Question: Dear Catherine, I run a busy practice and have three receptionists handling the calls. One of them is excellent and the other two need help. No matter how many times I [...]

Mystery Shopping Live Calls

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan. Register Now >> Ask Catherine This Week’s Question: Mystery Shopping Live Calls Dear Catherine, I listened to a mystery shopping call done with my receptionist who has [...]

Is Your Staff Helping You Market?

Ask Catherine This Week’s Question: Is Your Staff Helping You Market? Dear Catherine, I have a staff of 9 who are great BUT I am having trouble understanding what exactly they are doing to help me grow my cosmetic surgery practice.   Even though I’m [...]

How to Follow-Up AFTER the Consult

Join me for a free Webinar to discover how to set up a proven cosmetic patient marketing plan. Register Now >> Ask Catherine This Week’s Q&A Topic: How to Follow-Up AFTER the Consult Dear Catherine, Every couple of weeks, I meet with my staff to go [...]

How to Convert Callers to Appointments

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan. Register Now >> Ask Catherine This Week’s Q&A Topic: How to Convert Callers to Appointments This Week’s Question: Dear Catherine, I run a busy practice and have three [...]

Mystery Shopping LIVE: Calls to Consults

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan. Register Now >> Ask Catherine This Week’s Question:Mystery Shopping LIVE: Calls to Consults Dear Catherine, Today I walked by the front desk and cringed when I overheard [...]

Everybody is Enjoying Summer – Are You?

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan. Register Now >> Ask Catherine This Week’s Question: Everybody is Enjoying Summer – Are You? Dear Catherine, Summertime is always slow in my practice.  Rather then having my [...]