Customer Service

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The Friendly Skies are Mean

My staff and I were coming back from a software conference held in Phoenix and we got a great education on how NOT TO handle customer service. We were already off to a bad start when we couldn’t get a simple direct flight from Phoenix [...]

Customer service story gone wrong

I've been in a Masters Academy of Surgeon’s Meeting for two days and wanted to unwind with a massage in this swanky hotel where we’ve been staying. A couple of hours before my appointment, I get a call from the receptionist saying the masseuse is [...]