Does your staff help promote you and your plastic surgery practice? In these articles, you will learn why a well-trained plastic surgery staff is vital to the success of the practice, and the best ways to train your staff. These articles offer tips and advice on how to improve staff’s phone skills, increase conversion rates, and better ways to follow-up with patients. In these articles, I discuss the best ways for your staff to deal with unhappy patients, how to deal with no-shows, and the best strategies to easily convert callers to consultations and consultations to paid surgical procedures. Make sure your staff has all the tools they need to get patients to say yes without seeming pushy or aggressive. These articles will greatly help your receptionists and patient care coordinators when talking to prospective patients, so make sure to pass them along or post them in your office so everyone can read!
There’s a common complaint I hear from plastic surgeons about running a successful plastic surgery practice. It’s that the staff is not doing their fair share to grow the practice. Surgeons often feel the staff is there to do the bare minimum to get by [...]