Plastic Surgery Staff

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Does your staff help promote you and your plastic surgery practice? In these articles, you will learn why a well-trained plastic surgery staff is vital to the success of the practice, and the best ways to train your staff. These articles offer tips and advice on how to improve staff’s phone skills, increase conversion rates, and better ways to follow-up with patients. In these articles, I discuss the best ways for your staff to deal with unhappy patients, how to deal with no-shows, and the best strategies to easily convert callers to consultations and consultations to paid surgical procedures. Make sure your staff has all the tools they need to get patients to say yes without seeming pushy or aggressive. These articles will greatly help your receptionists and patient care coordinators when talking to prospective patients, so make sure to pass them along or post them in your office so everyone can read!

Following Up AFTER the Consultation

This Week’s Q&A Topic: Following Up AFTER the Consultation   Dear Catherine, Every couple of weeks, I meet with my staff to go over our numbers. They report how many consultations we had, how many surgeries, etc. It finally dawned on me we only focused [...]

Converting Plastic Surgery Consultations

Ask Catherine, This Week’s Q&A Topic: Converting Plastic Surgery Consultations         This Week’s Question: Dear Catherine, Converting plastic surgery consultations is getting harder. We will have a full day of consultations, back-to-back, and NOT book surgeries or other big-ticket procedures. I’m spending up [...]

How to Convert Callers to Appointments

Ask Catherine This Week’s Q&A Topic: How to Convert Callers to Appointments This Week’s Question: Dear Catherine, I run a busy practice and have three receptionists handling the calls. One of them is excellent and the other two need help. No matter how many times I [...]

Mystery Shopping Live Calls

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan. Register Now >> Ask Catherine This Week’s Question: Mystery Shopping Live Calls Dear Catherine, I listened to a mystery shopping call done with my receptionist who has [...]