How to Take a Message

I called a prominent surgeon who is well respected by his Peers and speaks all over the world. I’ve seen such good Photos during his presentations, I decided to call him for my own consultation for a surgical procedure.

The phone was answered well enough but then I was immediately told he’s booked out for at least 3 weeks and
I would have to wait until then to get my consultation. I was then asked for my name and address and this is how the label was addressed:

It’s a wonder this envelope got to me at all. Both my first and last name are spelled incorrectly and my address has transposed numbers and one extra number.

It seems the receptionist needs training http://www.cosmeticimagemarketing.com/staffscriptingsales/
on how to take a message and repeat back what they heard.