I gave several talks at the recent AACS Annual Meeting in Las Vegas and a reporter asked to interview me about who a “preferred patient” is and how to encourage them to return and refer. Enjoy!
Catherine Maley, MBA is a business/marketing consultant to plastic surgeons. She speaks at medical conferences all over the world on cash practice building and trains staff to be converting rock stars. | View Author Profile | Get a Free Copy of her popular book, Your Aesthetic Practice: What Your Patients Are Saying