Cosmetic Patient Attration

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Does your receptionist need phone skills?

Ask Catherine This Week’s Question: Does your receptionist need phone skills? Dear Catherine, I can hear my receptionist on the phones and I cringe. No matter how many times I tell her what to say, she will often say something random and loses the caller. Just today I heard her say, “No, we don’t do that.” and [...]

Thank Your Patients

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan. Register Now >> Ask Catherine Today's Topic: Thank Your Patients Dear Catherine, Thanksgiving is coming up and it feels like the right time of year for me to thank my patients but there are rules in our industry [...]

69 Days Left to Reach Your 2014 Revenue Goals

Join me for a free Webinar to discover how to set up  a proven cosmetic patient marketing plan. Register Now >> Ask Catherine Today's Topic: 69 Days Left to Reach Your 2014 Revenue Goals Dear Catherine, I was going through my numbers this past weekend and compared them against last year’s. The good news is [...]

Weekly Q&A Topic: September Slump Quick-Fix Patient Strategies

Ask Catherine: [September Slump Quick-Fix Patient Strategies] …is a weekly post where I select and personally respond to one question received from my consults, Webinars, emails or talks that I believe will help the most practices. Please provide your feedback! Ask Catherine This Week’s Question: Dear Catherine, Every year at this time, we slow down. It makes [...]

How to Grow a Word-of-Mouth Plastic Surgery Practice

“So, how did you hear about Dr. Smith?” That is the most important question you should be asking every single patient walking through your door. If you’ve got your systems set up correctly, 7 out of 10 of these new patients should answer with one of your current patients’ names. A word of mouth referral [...]